>> Tuesday, May 26, 2009
It occurs to me that I can fill out the spaces between blogs with some thoughts of my own. Like the one I had today...
I'm thankful I don't work in the service industry, where, day in and day out, I have to deal with customers. I went to go order some more contacts for my daughter and waited half an hour. There was only one person working it and she was doing the best possible under the circumstances. When I got here, she was helping someone picking up their glasses while another woman roamed the room, looking at frames. Then, after I got there, a pregnant woman came in prompted by the worker who was NOT at the optical store. The woman was fixin' to go any time and came with a teen and a tiny tiny kid.
The woman who'd called her hadn't told her exactly why she was coming in. Her glasses hadn't been ordered (or paid for), the insurance information was not available. And this poor lady, who looked for glasses, forms, ANYTHING to give the pregnant lady had nothing she could do for her.
No one got testy or angry with the saleslady, but I could tell she felt bad about dragging the pregnant woman on a wild goosechase (even though she hadn't done it). And felt bad about people having to wait.
Interestingly enough, you might be interested to hear that I'm so obviously a sympathetic ear I got an earful. The woman looking for glasses accosted me, first to tell me how it never rains it pours, first her cat was sick, then her eleven year old grandson. The cat, apparently, is a beautiful Tonkinese she got from the local shelter. They said not to let him outside, but what they didn't tell her was why. Apparently, he's deathly allergic to fleas. She loves him though. And she's trying to juggle vet and doctor visits while going back to school in her retirement (yes, all of this was unprompted. I think I must look trustworthy.) She is going to jury duty on the 6th and just broke her glasses so she needs new ones but she had no idea how to find some that looked good on her.
My glasses look good on me, she said (after complimenting my one beauty, my hair) and then asked if I could help her pick some out. I did. I'm good at it, told her about my own recent cat rescues (she was jealous of my little manx sweethearts, I could tell) and liked the frames I found her very much.
Nice lady. I liked her. Still, I can imagine that being trying if I had a line of people waiting on me.
In fact, even dealing with friendly, understanding, honest people day in and day out would get wearying and, let's face it, there will always be assholes. One asshole can pretty much ruin a day of nice people.
I've done some time on that side of the counter, long ago, thank heaven. I remember some of it fondly but mostly, no. I wouldn't want to do that again.
People frequently rant about the service they receive here or there, the idiots that work here or there and whatnot. Me, I'm just glad I don't have to work in those places, I don't have to apologize for situations I didn't create, I don't have to treat even the rudest and most insensitive people with friendliness. So, if I don't jump on the pick on the clerk bandwagon, well, you know why.
It's a tough and often thankless job.
All honor to them.